Subaru Solterra 2023-2026 Owner's Manual: Emergency assistance

SUBARU SOLTERRA CONNECT

SUBARU SOLTERRA CONNECT is an advanced subscription-based telematics system designed for the Subaru Solterra, utilizing Global Positioning System (GPS) technology along with integrated cellular communication to deliver enhanced safety, security, and convenience features for drivers and passengers.

For added convenience, trial access to SUBARU SOLTERRA CONNECT services is typically activated automatically when you begin using your Subaru Solterra.

By activating and using SUBARU SOLTERRA CONNECT in your Subaru Solterra, you agree to the applicable Telematics Subscription Service Agreement and its Terms and Conditions, which may be updated periodically. The latest version is available at www.Toyota.com/privacyvts, and all services are governed by these conditions.

If you choose to deactivate the SUBARU SOLTERRA CONNECT services, you can contact a dedicated specialist by pressing the in-vehicle SOS button or by calling the appropriate support center listed below.

System components

1. Microphone
2. "SOS" button
3. LED light indicators
4. Speaker

Services

Subscribers using SUBARU SOLTERRA CONNECT in the Subaru Solterra can access a comprehensive range of safety and assistance services:

• Automatic Collision Notification*

This feature automatically alerts emergency service providers and transmits essential vehicle data in the event of a serious collision, helping to ensure a rapid response.

*: U.S. Patent No. 7,508,298 B2

• Stolen Vehicle Location

Assists in tracking and recovering your Subaru Solterra in the unfortunate event of theft, improving the chances of vehicle recovery.

• Emergency Assistance Button ("SOS")

Allows occupants of the Subaru Solterra to instantly connect with a live response center operator for urgent assistance at the press of a button.

• Enhanced Roadside Assistance

Provides access to a wide range of on-road support services, including towing, battery assistance, and other emergency help for Subaru Solterra drivers.

Subscription

Once you have enrolled and accepted the Telematics Subscription Service Agreement, SUBARU SOLTERRA CONNECT services in your Subaru Solterra become fully operational.

Various subscription plans are available, offering flexibility based on your needs. For detailed information, contact your authorized SUBARU dealer, press the SOS button in your Subaru Solterra, or call the appropriate support number below.

• The United States

(866) 384-3574

• Canada

(800) 263-8802

NOTICE

■ SUBARU SOLTERRA CONNECT Services Information

• While SUBARU SOLTERRA CONNECT is active, standard phone calls via the vehicle’s Bluetooth system may be temporarily unavailable.
• SUBARU SOLTERRA CONNECT services are available on select Subaru Solterra models starting from May 2022 (primarily within the contiguous United States). Connectivity with the response center depends on the proper functioning of the telematics hardware, availability of cellular networks, and GPS signal reception. Limitations in these areas may affect service performance or accessibility.
• Enrollment and acceptance of the Telematics Subscription Service Agreement are required before using SUBARU SOLTERRA CONNECT services. Subscription pricing varies depending on the selected plan and geographic location.
• Key services such as Automatic Collision Notification, Emergency Assistance, and Stolen Vehicle Location are available in the United States (including Alaska and Hawaii) and Canada, while Enhanced Roadside Assistance is also offered in these regions.
• These services may not be available in certain territories, such as the United States Virgin Islands, where network or regulatory limitations apply.

Additional safety insight: The SUBARU SOLTERRA CONNECT system significantly enhances driver confidence by providing real-time emergency support and connectivity features, making every journey in the Subaru Solterra safer and more secure.

For Subaru Solterra vehicles that were originally sold in the United States Virgin Islands (USVI), SUBARU SOLTERRA CONNECT services will not be operational either within the USVI or when the vehicle is used outside of that region. Owners should be aware of this limitation when relying on connected safety features.

NOTICE

■ Languages

The SUBARU SOLTERRA CONNECT response center provides multilingual support to enhance accessibility and user convenience for Subaru Solterra drivers.

The system offers voice guidance in English, Spanish, and French. During the enrollment process, you will be prompted to select your preferred language for communication within the Subaru Solterra CONNECT system.

■ When contacting the response center

In certain situations, such as network congestion or limited signal availability, it may not be possible to immediately connect with the SUBARU SOLTERRA CONNECT response center from your Subaru Solterra.

SUBARU SOLTERRA CONNECT LED light Indicators

When the power switch of the Subaru Solterra is turned to the ON position, the red indicator light will illuminate briefly for approximately two seconds before turning off. Following this, the green indicator light will activate, signaling that SUBARU SOLTERRA CONNECT services are functioning normally.

The indicator lights in your Subaru Solterra provide clear visual feedback regarding the operational status of the system:

• Green indicator light on = SUBARU SOLTERRA CONNECT service is active and ready for use
• Green indicator light flashing = A SUBARU SOLTERRA CONNECT call is currently in progress
• Red indicator light (except during startup) = A system malfunction is detected; contact your SUBARU dealer immediately
• No indicator light (off) = SUBARU SOLTERRA CONNECT service is not active or unavailable

SUBARU SOLTERRA CONNECT services

■ Automatic Collision Notification

In the event of a serious incident involving your Subaru Solterra, such as airbag deployment or a significant rear-end collision, the SUBARU SOLTERRA CONNECT system is designed to automatically initiate a call to the response center. The system transmits the vehicle’s location and critical data, enabling a response agent to quickly assess the situation.

The agent will attempt to establish voice communication with occupants of the Subaru Solterra to determine the severity of the emergency. If no response is received, the situation is treated as critical, and emergency services are dispatched to the vehicle’s location without delay.

■ Stolen Vehicle Location

If your Subaru Solterra is stolen, SUBARU SOLTERRA CONNECT can assist law enforcement authorities in locating and recovering the vehicle. After filing an official police report, contact the Customer Experience Center at (866) 384-3574 in the United States or (800) 263-8802 in Canada, and follow the prompts to activate the stolen vehicle tracking service.

This feature enhances the likelihood of recovering your Subaru Solterra quickly and efficiently by providing real-time location data to authorized agencies.

Additional safety note: The integration of SUBARU SOLTERRA CONNECT services into the Subaru Solterra ensures that drivers have access to advanced emergency response capabilities, improving overall safety, security, and peace of mind in both everyday driving and critical situations.

Along with supporting law enforcement efforts in recovering a stolen vehicle, the advanced connectivity system in the Subaru Solterra enables vehicle location data to be utilized in certain situations to help identify and locate your Subaru Solterra more efficiently. Depending on specific circumstances, this data may also be shared with authorized third parties to enhance recovery operations and improve response effectiveness.

Additional detailed information regarding these services and their functionality can be accessed through Toyota.com.

■ Emergency Assistance Button ("SOS")

In the event of a roadside emergency, the Subaru Solterra provides immediate support through the integrated "SOS" button. By pressing this button, you will be directly connected to the SUBARU SOLTERRA CONNECT response center, where a trained agent will promptly determine your exact vehicle location using GPS technology, evaluate the situation, and coordinate the appropriate emergency services needed.

This system in the Subaru Solterra is designed to provide peace of mind during unexpected situations. If the "SOS" button is pressed unintentionally, simply inform the response center agent that no emergency assistance is required to avoid unnecessary dispatch of services.

■ Enhanced Roadside Assistance

The Enhanced Roadside Assistance feature for the Subaru Solterra expands upon the standard warranty-based roadside assistance by incorporating precise GPS location data. This allows for faster and more accurate service delivery when assistance is needed.

Subscribers using the Subaru Solterra CONNECT system can press the "SOS" button to reach a response-center agent who is equipped to assist with a variety of common roadside issues, including towing, flat tire support, battery assistance, and more. This enhanced capability ensures that Subaru Solterra drivers receive timely and reliable help wherever they may be.

For a comprehensive explanation of Enhanced Roadside Assistance services, including limitations and conditions, please refer to the SUBARU SOLTERRA CONNECT Terms and Conditions available at Toyota.com.

Safety information for SUBARU SOLTERRA CONNECT

Important! Before using the SUBARU SOLTERRA CONNECT system in your Subaru Solterra, it is essential to understand information related to radio frequency (RF) exposure. The system installed in your vehicle functions as a low-power radio transmitter and receiver, meaning it both emits and receives RF signals during operation.

In August 1996, the Federal Communications Commission (FCC) established guidelines for safe RF exposure levels applicable to mobile wireless devices. These guidelines align with previously recognized safety standards developed by leading national and international organizations.

• ANSI (American National Standards Institute) C95.1 [1992]
• NCRP (National Council on Radiation Protection and Measurement) Report 86 [1986]
• ICNIRP (International Commission on Non-Ionizing Radiation Protection) [1996]

These standards are based on extensive scientific research and periodic evaluations of available data. A broad group of experts, including scientists, engineers, and medical professionals from universities, government health agencies, and industry organizations, contributed to the development of these safety benchmarks, particularly the ANSI Standard (C95.1).

The design and engineering of the Subaru Solterra CONNECT system fully comply with FCC regulations as well as these internationally recognized safety standards, ensuring that the Subaru Solterra delivers both advanced connectivity and a high level of user safety.

As an additional note, regularly reviewing system updates and service terms can help Subaru Solterra owners maximize the benefits of connected services while maintaining awareness of safety and operational guidelines.